Privacy Policy


Last Updated: September 5, 2023

Welcome to City Barbeque!

This Privacy Policy describes how City Barbeque and Catering (“City BBQ,” “we,” “us,” “our”) collects and uses the personal information you provide on our website and through partner services that link to this Privacy Policy (“the Services”). It also describes the options available to you regarding our use of your personal information and how you can access and update this personal information. Please take a moment to review the terms of our Privacy Policy. Unless we indicate otherwise, this Privacy Policy applies only to information that we collect through the Services. By visiting our website or using the Services, you accept the terms of this Privacy Policy.

Personal Information We Collect From You Directly
We collect different types of information from users, and we use and/or disclose this information for different business purposes. The chart below identifies the personal information we may collect and lists the parties with whom we may share this information and for what business purpose:


Purpose of Collecting the Personal Information

Specific Personal Information that may be collected

Categories of sources from which the personal information is collected

Is this category of Personal Information shared with third parties?

Categories of third parties with which the Personal Information may be shared

Purpose of disclosing or sharing Personal Information


To uniquely identify an individual in support of business activities

Name, birthdate, mailing address, email address, and telephone number; financial payment information; IP address; account information

From you


Service Providers

Business processes

Commercial Information

To support business transactions

Bank account details, contact information, transaction/order history

Your transactions with us


Service Providers (Shipping companies)

Business processes

Network Activity

To allow access to and optimize our websites

IP address, login data, browser type and version, URL, search queries, preferences information

From you and third-party tracking technologies

No (but we may share aggregated statistical or demographic data with our service providers)

Service Providers

Improve website functionality, services

Geolocation Data


Unique identifiers and your location and ZIP code

From you and your devices


Only to Service Providers to help us deliver your food




Your product or service preferences based on responses to our own or our third party’s marketing or promotions

From you and external data sources

In limited circumstances

Marketing partners



How We Collect Personal Information
We may collect personal information about you in several ways, including:

From you. We may collect personal information from you when you create an account or purchase online, contact us with questions, provide feedback regarding our products, or answer questions about your product interests. You may also provide us with personal information when responding to a third party’s or our own emails, newsletters, surveys, or other marketing or promotions.

From others. We may collect personal information about you from social media providers, data aggregators, and public databases.

From automated tracking technologies. We and our third-party partners, such as advertising partners, marketing partners, and service providers, use certain technologies, such as cookies, beacons, tags, scripts, and other automated tracking technologies. These technologies are used in analyzing trends, administering our website, tracking users’ movements around our website and to gather information about our user base. We may receive reports based on the use of these technologies by these companies on an individual, as well as aggregated basis.

Tracking Technologies
You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the Services' features.

Some state laws require that we disclose whether or not we recognize and honor users’ browsers’ signals to not be tracked. If you want not to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note that this does not opt you out of generic ads.

Other Ways We Use the Information We Collect About You
We may also use the personal information we collect about you in the ways described below.

  • Surveys, Sweepstakes, and Message Boards. We may use personal information to enable you to participate in features such as surveys, polls, sweepstakes, and message boards. We may use a third-party service provider to conduct these surveys or sweepstakes; if so, that company will be prohibited from using our users’ personally identifiable information for any other purpose.
  • Other Uses of Information. We may use personal information to provide you with the products, services, and information that you request. We may also use personal information to perform business analyses or for other purposes to improve the quality of our business, the Services, and the products we offer. We may also use personal information about you for our internal purposes, including to administer our Services, investigate possible violations of and enforce our contracts, including our Terms of Use and any terms and conditions associated with our products and services, and to comply with our legal obligations. In addition, we may use your personal information as otherwise described to you at the time of collection or with your consent.
  • Protection of Individual's Vital Interests. In emergency situations, we will use or share your information when doing so is necessary to protect an interest that is essential for an individual’s life.
  • Other Legitimate Interests. We will use and disclose your information when necessary for City BBQ’s legitimate interests, as long as such interests are not overridden by our users’ interests, rights, and freedoms with respect to their personal information.

How We Share Your Information
We will not share your personal information in ways other than as outlined in this policy. In addition, we may share personal information with other entities in the following circumstances:

  • Affiliates. We may share your personal information with our affiliates.
  • Service Providers. We may share your personal information with service providers that perform certain functions or services on our behalf (such as to host websites, manage databases, perform analyses, send communications for us, process payments on our behalf, ship your orders, provide you with live chat service, or provide certain other components of websites).
  • Analytics. We may allow third parties to collect your personal information in order to provide us with analytics.
  • Marketing Partners. If you do not want us to share your personal information with these partners, contact us at
  • Legal Process. We may disclose your personal information to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, and to comply with our other legal obligations.
  • Protect our Services and Users. We may disclose your personal information without consent if we believe disclosure is necessary in connection with an investigation of a breach of agreement, suspected or actual illegal activity, detection, suppression or prevention of fraud, or violation of our Terms of Use or other contracts. We may also disclose your personal information to a government institution, or to your next of kin or authorized representative, for purposes related to preventing or investigating financial abuse, or for the purposes of identifying an individual who may have suffered physical harm.
  • Transactions. We may share personal information in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • Other Circumstances. As otherwise described to you at the point of collection or pursuant to your consent.


Information Collected from Visitors Outside the United States
If you are using the Services from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored, and processed in the United States. The data protection laws in the United States may not be as comprehensive as those in your country of residence. By doing business or interacting with the Company and the Services, you are consenting to the transfer of your personal information to facilities located in the United States and other facility locations selected by the Company.

Your Privacy Choices
You can unsubscribe to receive marketing offers or solicitations from us through email by contacting us at Please note that these requests may take up to 10 days to be effective. If you prefer to not receive marketing emails from us, please click contact us using the same information provided above.

Please note that your request to not receive marketing emails from us will not apply to messages that you request or that are not commercial in nature. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving marketing messages.

For information on automated promotional and personalized marketing text messages from City Barbeque, please view the Messaging Terms and Privacy Policy.

If you have established a user account in connection with one of the Services, you may be able to review and request changes to some information that the company maintains about you through your account settings or by contacting us at We will respond to your request for access within 30 days.

Retention of Personal Information
We will retain your personal information for as long as your account is active or as needed to provide you the Services. If you want to cancel your account or request that we no longer use your personal information to provide you the Services, contact us at We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How to Withdraw Your Consent
At any time, you may withdraw your consent to City BBQ using, disclosing, or otherwise processing your personal information. You may withdraw your consent by contacting City BBQ as provided below or, if applicable, following the instructions in our communication to you.

Please note that your withdrawal of consent to process certain personal information about you (1) may limit our ability to deliver the Services to you, (2) does not affect the lawfulness of our processing activities based on your consent before its withdrawal; and (3) may not result in immediate modification, updating, or deletion of any personal information that may reside in back-up or disaster-recovery storage.

The Services include customer reviews. You should be aware that any information or content you post in a review may be available to others and may be retrievable by third-party search engines, and third parties may also be able to download or share your reviews to social media websites or elsewhere. We recommend that you guard your privacy and anonymity and not upload any information in your review that you wish to remain confidential. Any third party with access to your information via your review will be permitted to use the information in the same manner as if you submitted the information directly to that third party. Publicly posting any information in a review is entirely voluntary on your part, and we recommend you carefully consider the information you choose to make publicly available.

To request removal of your personal information from our customer reviews, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Additionally, removal of your information from our customer reviews may not remove the information from other third party search engines, social media, websites, or elsewhere.

Precise Geolocation Information
We may collect information about the precise location of your device (e.g., GPS latitude and longitude), consistent with your device settings. We may also use location-based technology in our retail locations, to collect information about the presence of your device, if your Bluetooth is turned on and your device settings allow for this. We may collect this location information or derive it from your GPS, WiFi, Bluetooth or other location-based technology for purposes of facilitating our services, such as to provide you with information about stores near you or to support and improve our loyalty programs. Without this information, we may not be able to provide you with all the requested services.

Social Media Widgets
The Services include social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on the Services. Your interactions with these features are governed by the privacy policy of the social media platform providing it. Any information, data, or other content obtained from or through a social media platform (“Platform Data”) may be deleted or modified by contacting us at or through the social media platform itself. We may also delete Platform Data if requested directly by the social media platform.

Third Party Websites
The Services may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. City BBQ does not endorse or make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available on an external website, even if one or more pages of the external website are framed within a page of this Service. City BBQ is not responsible for the privacy practices of any external website. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.

Third Party Cookie Integration
We may use third party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity including your activities on this website. You may visit the Network Advertising Initiative, or the Digital Advertising Alliance,, to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.

How We Protect Personal Information
We maintain reasonable security procedures to help protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the personal information you provide through the Services.

Among other safeguards, we use Secure Sockets Layer ("SSL") technology to help protect transmissions over the internet of your payment card data.

Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. The safety and security of your personal information also depends on you. You are responsible for maintaining the security and confidentiality of your personal information.

If you prefer to not transmit your credit card number over the internet, you can contact us using the toll-free number listed on the website from which you want to order. If you have any questions regarding security, you can contact us at

We will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable state and federal laws) stored by or for us. By disclosing your email address or mobile telephone number to us for any reason, you expressly consent to receive electronic notice from us in the event of such a security breach.

Updates to Our Privacy Policy
We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the revised policy on this page and will indicate the date that it will become effective. We will attempt to give you advance notice of any substantive changes, but we reserve the right to make such modifications immediately, if required. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review such changes. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this website prior to the change becoming effective. Changes to the Privacy Policy will become effective and will apply to the information collected starting on the date we post the revised Privacy Policy on the Service. Your continued use of the Service after any change has become effective will constitute your acceptance of any change.

Children's Privacy
Our Services are not directed to and not intended for persons under the age of 16. We do not knowingly collect personal information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 16 has provided us with personal information, we will delete such information from our files.

How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like for us to update your personal information or preferences, please contact us by:

City Barbeque
5168 Blazer Parkway
Dublin, OH 43017
phone: 614-583-0999
fax: 614-583-0998